In the most absolute way, there is no danger to enter the data in our portal, we use the most innovative encryption systems for all payment methods.
We accept all major payment methods, in particular PayPal, Debit/Credit Card, Apple Pay, Google Pay, Amex and many others.
For now no, but we are working to offer this service to the costumers in the next future.
Yes, we ship in all Europe without problems or duties.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Due to COVID situation deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners.
All shipments are tracked and insured, any kind of problem arising from shipments is our responsibility, the customer is only required to correctly communicate the address and in case of changes, please let us know promptly.
Once your order has been placed, we will send a confirmation email to the provided email address. Once your item is ready to ship, we will follow up with a shipping notification so that you may track your item. We are unable to provide tracking information beyond that supplied by the carrier. Please note that we cannot guarantee precise delivery dates. Please contact us at email@example.com if you need additional information.
Please contact us within 48 hours of receipt of the order, in case the damage was caused by the shipping company, we will take care of everything, the return expenses will be charged to us and a refund will be made, or if the customer wants the same product will be sent again.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly firstname.lastname@example.org and we’ll take you through the process.
We use mainly iron, metal, copper, acrylic, wood and glass. The lights are ALWAYS LED, the latest generation, which guarantee extreme durability, do not produce heat and consume very little energy compared to other light sources
Yes all our products are guaranteed 12 months for failures with own use.
Of course, each discount code can be used on the cart page as an alternative to the checkout page, when it is requested, the discount will automatically deduct the amount from the total.
Yes, we have already happened that customers wanted to furnish more rooms with our chandeliers, in case please contact us directly to the email@example.com email or on the page contact us. We will be able to definitely offer a personalized discount!
You can contact us through our contact page! We will be happy to assist you.